If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
How do I contact GCash customer support?
UPDATE: Our official support channel is now the GCash Help Center at help.gcash.com. Submit a ticket there and we’ll help you with your concerns! Did you know that aside from 2882, you can also send us a chat at GCash Care?
How do I report a problem to GCash?
In the “Concern Category,” choose “My GCash Account,” then tap “I want to report an account involved with fraudulent activity.” Under “Explain your concern,” indicate details of the takeover. Attach screenshots of the unauthorized transactions. Tap “Submit.”
How to send a ticket to GCash?
STEP 1: Open your GCash App. STEP 2: Tap A+ Rewards. STEP 3: Tap My Rewards. STEP 5: Tap Submit a ticket. STEP 7: Tap Submit.
Can I call Globe hotline for GCash Related Questions
Is GCash by Globe?
Mynt, which operates GCash, is a partnership between Globe Telecom, the Ayala Corporation, and Ant Financial, that provides innovative and first-in-world fintech solutions to consumers and merchants by disrupting traditional channels through digital financial technology services.
How do you call a GCash hotline 2882?
As much as we want to help you with this, we’re not the one who handle this kind of concern, you may reach our Gcash Hotline 2882 via mobile or (02) 739 – 2882 via landline.
Can I get my money back from GCash?
If you sent more than the intended amount, you can ask the recipient to send back the excess funds to you. If the recipient is unwilling to send it back, you can submit a dispute form for GCash to pursue legal action against the person.
How can I unlock my GCash account?
Got locked out of your GCash account? Send us a chat at m.me/gcashcare together with your GCash-registered mobile number to unlock it! Tip: GCash accounts get locked due to 3 incorrect MPIN attempts.
Why is GCash suspended?
SUSPENSION OR DEACTIVATION OF GCASH ACCOUNT OR CARD the GCash Account is being used for fraudulent/suspicious transactions or unlawful activities or by an unauthorized person; the GCash Wallet is dormant.
How can I fix GCash without receiving money?
STEP 1: Check your network signal and make sure you have a stable connection. STEP 1: File a ticket in the Help Center. STEP 2: Input your email address. STEP 3: Input your GCash-registered full name. STEP 4: Input your GCash-registered mobile phone number.
Can I transfer my GCash account to a new number?
You cannot change your mobile number because it also serves as your account number. However, you may create a new account with a new number & request transfer of funds & GCash Lending Services to your new account.
Can you send GCash from abroad?
GCash is available overseas for Fully Verified users. Please see the table below for the list of services available for Philippine-issued and Non-Philippine issued SIM while overseas.
Can us send GCash?
Yes, you can send money from the USA to the Philippines with GCash.
How do I call GCash hotline from my cell phone?
GCash Customer Service Phone Number +632 730 4617, Email, Help Center.
Can I send GCash via text?
Simply go to the Globe Menu on your mobile phone, select GCASH, and choose Send GCASH. Or you can text: AMOUNT
What is GCash in Globe plan?
GPlan with GCash (limited-time promo offer) to take full control of your plan with various life enablers you can choose from – premium content subscription, vouchers from our exciting partners, or Globe product boosters.
Is the GCash account number the phone number?
Yes, your phone number is your unique Gcash account number. The Gcash account number is your 11-digit mobile number registered with Gcash. The format of the account number is 09XX XXX XXXX.
Can I get my money back from GCash if I get scammed?
While it may be a long shot, it’s possible that GCash can return your money back‚Äìprovided that 1) you immediately reported the scam to them and to PNP and that 2) the scammer did not act fast enough to transfer the stolen funds to another account.
What happens if I delete my GCash account?
When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in.
How many days will GCash refund money?
GCash will be able to return your money in 1-2 business days after the incident and this should reflect accordingly on your balance.