If your question cannot be solved by email, call the Support Team at our toll-free number: 800-858-9947. For more complex issues, you can schedule an online meeting with a member of our Support Team.
How do I call Globe customer service from overseas?
Dial *143# using your Globe mobile. This is toll-free both here and abroad. Call the roaming hotline at +63277301212.
How do I call a Globe roaming number from the Philippines?
Dial “+” + country code + area code + mobile number. (i.e. +639171234567). Calls will be charged at Php 120 per minute (inclusive of all surcharges). Roaming Hotline calls through this new syntax (i.e. +637301212) is toll-free.
How do I call a Globe landline?
Dial 0 + Area Code + PTE code + 7 digit landline numbers.
How can I call Globe Customer Service in USA Related Questions
How can I use Globe Internet abroad?
To surf abroad: To register, dial *143#, select Roaming & Int’l > Roaming > Data Roaming Promos.Choose from the available offers. It is recommended that you are already abroad before you register to a promo. Wait for the confirmation message notifying you that your registration is successful.
How can I activate my Globe SIM?
Access the SIM registration website. Enter your 10-digit mobile number (ex. If eligible to register, you’ll receive a One Time Pin (OTP) text message on your mobile phone. Enter the 6-digit OTP on the registration website.
Can I use my Philippine SIM card in another country?
The Filipino Prepaid SIM Card is the most convenient and economical solution for staying in touch. Chat to your friends and family back home by easily connecting to a local Smart Gold or Globe Telecom network. Your SIM can also be used in over 210 countries across 340 networks.
How can I email Globe at home?
Globe Customer Service email address: firstname.lastname@example.org.
How can I reconnect my Globe at home?
Dial 211 for inquiries about reconnection and repair visits.
How do I call a Philippine mobile number from abroad?
First dial 011 – the U.S. exit code. Next dial 63 – the Philippines country code. Then the area code – 1-4 digits. And finally the phone number – 5-7 digits.
How do I call a number outside of the Philippines?
To call a phone in another country, dial 011, and then the code for the country you are calling, the area or city code, and the phone number.
Is calling Globe landline free?
GLOBE AND TM CALL RATES Globe Telecom’s call charges to other networks, whether mobile or landline, stand at P7. 50/minute while Globe to Globe/TM regular call rate is at P6.
Is Globe at home telephone free?
What are included in the Globe At Home plans? All our plan offers come with free WiFi modem (DSL, Fibre and LTE bundled plans) and monthly volume allowance. Plans starting at 1299 and above also have a free landline with unlimited calls to any Globe or TM numbers, and 6-month access to Amazon Prime Video.
How do I get OTP when abroad?
Contact your bank and inform them of your travel plans. They may be able to provide you with a temporary OTP or alternative method of authentication. If your mobile number is registered with your bank, it is possible to use your India mobile number on roaming to receive the OTP.
Is Globe internet International?
Stay Connected Enjoy strong connection during your trip with worldwide coverage available in over 130 countries.
Can I use my Globe mobile data abroad?
Yes. Just like the other roaming offers, you need to register to any of the new Prepaid Roam Surf offers when abroad. To register to your selected promo, access the GlobeOne or GCash App, or dial *143# and select MyAccount > Roaming & Intl > Roaming > Data Roaming Promos.
Can I still reactivate my Globe SIM?
Terminated Globe Prepaid SIM cards will not be reactivated and mobile phone numbers assigned to such cards cannot be reacquired. You must purchase a new Globe Prepaid SIM Pack to avail of the Prepaid Service.
Why is my Globe SIM no service?
I have no signal Restart your mobile phone by turning it off and on. 2. Switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection. 3. Make sure airplane mode is turned off.
Why is my Globe SIM card not working?
If you’re still not getting signal, it could be that your Globe SIM is defective and needs to be replaced. Please contact our Customer Care hotline at (02) 730 1288 so that we can help fix this issue or you can chat with us.
Can I use my Philippine phone in the USA?
If your device is unlocked and compatible with the carriers in the United States then it will be no problem plugging in a U.S. SIM card once you move. Make sure you purchase a SIM card that fits your device and choose a plan that best suits your cellular needs.