Ramon Cojuangco Building, Makati Ave. corner Ayala Ave., Legaspi Village, Makati City, Metro Manila, Philippines 1200. For customers: 171. or +63 (2) 8 8888 171. For investors: +63 (2) 8816-8024‚Äã For media: +63 (2) 8816-8684. +63 (2) 8840-1864‚Äã media@pldt.com.ph.
How can I contact PLDT globe?
You may report your concerns through the GlobeOne app’s Help Center section. You may also opt to dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using a landline for free, and our Globe Digital Assistant will be glad to help you.
How do I talk to a PLDT customer service representative?
If you have issues with your internet/landline connection or would like to follow up an existing service request, you may reach out to our official Customer Care channels found at www.pldthome.com/contact.
Is there a chat support for PLDT?
Need to speak with us? Chat with Us! Need to report a service issue, request for reconnection and do aftersales transactions? Use our PLDT Home FB Messenger for quick and easy assistance.
How do I contact PLDT using cellphone Related Questions
How can I contact PLDT without landline?
Call using Smart or TNT You can reach us 24/7 by dialing *177 using your Smart or TNT mobile numbers for issues and concerns.
How do I report PLDT problems using cellphone?
After conducting basic troubleshooting steps, you may file a repair ticket through chat. üí¨ Get started by messaging us at m.me/PLDTHome. Select “Report A Problem”, and follow the steps in creating a repair ticket.
Is PLDT and Globe the same?
The owners of Globe include foreign company Singapore Telecom (SingTel) and Ayala Corporation, with Jaime Zobel de Ayala as the company’s chairman. Smart, meanwhile, is wholly owned by Manuel V. Pangilinan’s Philippine Long Distance Telecommunication (PLDT) Company.
What to do if PLDT telephone is not working?
Check if the telephone line cord (RJ11) is connected directly and properly to the Base unit. Check if the Base unit has power. Check the Ring Volume Setting. Check for Dial Tone. Check if you have a good connection with the Base unit.
How do I know if I am PLDT or Globe?
With this, all Globe landlines will have a number 7 prefix. Example: From 730-1234 to 7730-1234. While PLDT lines will have a number 8 prefix. Example: From 851-62 29 to 8851-6229.
How do I contact long distance PLDT?
Get in touch with us. Call 177 using your PLDT landline, or call *177 using your Smart, TNT, and Sun number.
How do I reconnect my PLDT after payment?
After you settle your bill in full, you may request for reconnection by sending us a message on PLDT Home Messenger. From the main menu, just select “Billing Services” and choose “Request Reconnection”.
Does PLDT have telephone?
PLDT Landline Plus (PLP) is an instant and portable wireless landline service that allows you to bring and make unlimited landline calling anywhere in your local area. With this service, you can apply for a telephone line without hassle of installation or set up. No wait and no wires!
Is PLDT landline free call?
The PLDT Call All Service bundles the Postpaid Main Landline and a Wireless Landline that allows you to make FREE and UNLIMITED landline calls to your Home Zone when calling from anywhere in the country.
How can I chat with customer service?
Think of tone on a spectrum. Take the examples above: ‚ÄúAnything else?‚Äù and ‚ÄúWhat else can I help you with?‚Äù Use positive language. Be brief but not brusque. Reply in a timely manner. Always use your customer’s name. Talk their talk. Be careful with jokes. Create a support style guide.
How can I reconnect PLDT without phone?
Get started by sending us a message at PLDT Home Messenger. Accept the Terms of Use and Privacy Policy to proceed. Click Yes for existing PLDT Home subscribers. From the main menu, select “Billing Services” and choose “Request Reconnection‚Äù
How can I connect to PLDT home?
Turn on the Wi-Fi of your device/gadget. From the available networks, select the correct network name of your modem and enter password. If successful, signal strength will be shown at the upper portion of your device and you are ready to surf the net!
What is smart PLDT hotline?
The 8888 Citizens’ Complaint Center operates 24 hours, every day of the week to immediately respond to the concerns of Filipinos.
Is it free to call 171 using cellphone?
Call the PLDT Toll Free hotline at 171 PLDT Customers who have concerns regarding their internet or even their bills can call the PLDT Hotline 171 for free using their PLDT landlines, Smart, Sun & TnT mobile numbers.
How can I check my PLDT internet status?
Just text PLDTTRACK to 8171 for Smart, TNT, and Sun for free; or 0970-0000-171 for other networks. For more information, visit https://pldthome. info/FBPLDTTrack.
How do I report PLDT to messenger?
Get started by messaging us at m.me/PLDTHome. creating a repair ticket.